I need advice ASAP please

This woman on Etsy asked if I had any fabric scraps she could buy. I said yes, and didn't charge her much more than it costs to ship it (most scrap packs on Etsy for the amount I sent her go for around 20 bucks) because I waasn't going to use them so I didn't really care.
Well she emailed me today and said she wasn't happy and the fabric scraps are smaller than what she needed.
I personally, just want to refund all of her money, but people at work think I am crazy and should just let it go.
What should I do? I don't want any customer to ever be unhappy.

 

Should I give her a partial refund? I am most upset because I went above and beyond the fabric scraps and even sent her some fat quarters I wasn't going to use and even some very expensive home decor designer fabric.
No one's ever even been slightly unhappy. I just feel so dissapointed.

 

fuck her, you did her a favor and she complained about it, she thinks that since you hooked her up you may be a pushover who really doesn't care about her business, prove her wrong, politely of course.

 

Well what was the intention of the contract?
( says the ex lawyer LOL)

What does scraps actually mean?What size / purpose etc?
Chosen fabrics or a mixture?

You gotta think whats right from a strict contract point of view.And whats good from a PR view.
Is she just a space cadet who wants to steal the fabric and never return it anyway?

If the shipping rate was sensible , what was she expecting?
Will she return em if its nearly 20 usd to post it?Or realise she was being stupid?

Deps what the "normal expectation of the parties" was...

 

yeah, i'd just explain to her that you gave her the scraps at the cost of shipping, which is really generous, considering how expensive some of the fabrics were.

unless you described them to her as being larger than they actually are, she can't claim that you were fraudulent, and it's not like she paid huge sums of money for it.

just explain calmly and professionally your position (that you gave her a deal already by giving her all the scraps for the price of shipping), and offer to refund her money if she sends them back. that way you can list them for the price they would normally go for on etsy.

 

If you went beyond what would normally be described as " a few scraps" for 20 USD inc postage then sounds like she is just a tit...

 

If I give her a refund, I wouldn't expect her to return them. Should I offer her a refund if she does return them? I didn't think of that. They cost 5 bucks to post and I charged her a total of 9.50 (including shipping).
This is why i don't do custom anything and I am including supplies in that from now on.

 

tell her you are sorry about what happened. it cost you X amount of dollars to ship the items, and you can refund her all of her money except the shipping cost.

have her mail the scraps back too. so atleast you could use them if you need to?

 

I am going to take that advice. i am going to email her and tll her if she wants to return them I will refund her money.

 

Id tell her to return em *before * u refund the remainder.
She might otherwise be a shit and never get round to returning...

I found people were less inclined to return gear to my co , that way...

 

I sent her this:
I'm sorry you weren't happy. I've never had this situation occur before. You are welcome to send them back if you want and I will issue a refund. I don't ever want a customer to be unhappy.
Thanks,
Lynsey

 

Lynsey, you shouldn't give her a return UNLESS she sends them back. She will weigh the pros and cons and then realize it is stupid to mail them back.

 

What sucks worse is after I made the custom listing for here a bunch of people saw it on 'recently sold items' and asked if I had anymore fabric scraps.

 

Thanks I'll let everyone know her response. I was all happy because I got two sales while I was at one appoitment this morning adn then I check my email and feel like crap. grrrr

 

Dealing at a distance , every little shit will crawk out of the woodwork and try every scam.She may well have just been an opportunist hoping to scam free fabric.

You need to have the descriptions and trade method ULTRA tight to prevent people being dickheads

PS tell her ASAP u wont pick up the postage costs!

 

I enjoy lawyers.

 

In what way Cate?

 

I just feel really hurt over it. I know it's stupid and I shouldn't feel hurt. I have been donating my left over fabric or stuff i am not super into to these people who make blankets for hospice patients. They also quilt for themselves. i wish I would have sent it the the organizer lady instead of this persnickity chic.
If you're picky, and I am picky, then order your fabric in yardage. You get what you pay for and she got way more than what she paid for.

 

Kill her.
Burn the body.
Steal the fabric.

All happy.

 

then =than
chic=chick
the=to

Erghhh I don't know why i get so upset over little things. It's always the little things that tick me off.