Just gimme my lemonade

Drive thru's are awkward, or maybe I'm just awkward...or both.
I went to del taco this afternoon to order two strawberry lemonades (they're small, and tasty).

So I pulled up to the drive thru (in parenthesis is what I was thinking, not what I said)

speaker: Hi, how are you?
me: Hi. I'm okay. (I've mentioned before that I always feel compelled to use unsuspecting drive thru employees as a therapist and tell them what a shitty day I'm having. Do they Really want to know how I'm doing?)
me: I just want two strawberry lemonades
speaker: wait, do you want to try our new turkey taco? (Gahhhh ew. I had said I just want two lemonades).
me: no
speaker: Do you want to add a churro? (Wtfffffffffffff)
me: no...

So the total was $2.16. I gave her $2.21 so I can get a shiny nickel back instead of 4 cents from giving her just $2.20. This is how my ocd brain works and I'd rather have just a nickel than several pennies... Well then she gave me no change back. Whatevs. But that's besides the point.

My point is, all I wanted was lemonades and it's annoying when people try to up sale, especially when I said that's all I had wanted. I understand it's their job and they're supposed to say it but do they really need to when someone is just ordering one thing and say that's all they want?

I used to work at Borders Book store and I remember we were required to ask everyone if they want to join the Borders rewards (it was free) but if someone was just buying something like a candy bar or a chapstick or if they seemed in a rush then I'd usually just save them the grief and not ask.

Anyways, when the holidays rolled around, we were then also required to ask if the customer would like to donate a book (I know good cause), but it was just way too much for me to be "Selling." I couldn't handle it. Some people were interested but sometimes I could tell they really weren't. And sometimes, my boss, was looking right over my shoulder. Well, this lead to me having a nervous breakdown one day and I quit.. haha.

Anyone else have any drive thru or upselling stories to share?

 

Should of stuck a revolver in her face..."now where's my nickel bitch!"

 

You want fries with that?

 

haha

you guys are horrible

 

You should've said, "I want my Nickelback!

https://www.youtube.com/watch?v=UP_-NL_jq7w"]https://www.youtube.com/watch?v=UP_-NL_jq7w

 

I'd give someone twenty nickels if they'd stop playing nickelback
:tongue:

 

I used to work at blockbuster and had to walk around the store and try to sell the movie passes or else try to sell them at the register. I think I had the lowest number of sells in the store. i'm a horrible salesperson.

 

Yea, fuck that. I find myself at a distance from restaurants recently. Just too much ridiculousness, expensive food, etc.

When I used to work in food service, I often refused to up-sell. It pained me. Most people don't want to hear it, at all. Actually, I think you can easily identify the people who might go for your sales pitch. Save it for them.

 

movie passes? like, for the movie theatre?

 

it was like an in store netflix, where you paid 10 bucks a month and could check out unlimited movies (although you were only allowed two at a time). It was actually a really good deal for anyone who rented more than 2 movies a month and should have been an easy sell but I just wasn't super enthusiastic about bothering people with it.

it was one of their last ditch efforts to compete with netflix before they started closing stores like crazy.

 

omg
you & I were both responsible for the demise of Borders and Blockbuster for not upselling

joking :tongue:

 

I don't eat a lot of fast food, but my wife and stepdaughter eat it a lot - and I have to be the one to order at the drive thru most of the time. Knowing that I have to wait for the pitch to buy something that I don't want to order, every time I go through a drive thru, is like waiting for someone to throw a pie in my face.

 

I've been known to get a case of the church giggles. You know what I mean. When you start laughing at the most inappropriate times and the more you try to stop the harder you laugh. I couldn't tell you how many times that has happened in drive thru situations. Back in the day when my friends and I would frequent drive thrus there were times that my friends would have to finish the order because I couldn't hold my shit together long enough to get the order out. There were a few times that I just had to drive away because I start laughing so hard that I can't order. I'm so stupid. haha

 

I don't really mind the upsell, what I hate is when they suggest things for you. I think last time I ate a Jack In The Box, some celebrity suggested I try a jumbo jack.

I wish it was Sam Jackson just shouting something about mother fucking French fries at me.

 

Rainy and Meliai

remind me never to hire you as my sales team.

Anyways my typical drive thru experience goes like this

Speaker: Welco<static> <blah blah garble garble> order?
Me: I'll take a number 1 combo and chocolate shake
Speaker: So thats <garble garble><blah blah> and an apple pie.
Me: No thats a number 1 with a chocolate shake
Speaker: Will that be large or extra large? (of course the upsell is nice and clear)
Me: No small size.
Speaker: Would you like to add cheese cake or apple pie?
Me: No thank you
Speaker: and then?
Me: huh?
Speaker: That'll be <blah blah><garble garble> at the first window.

Of course I always try and remember to check my order before driving away because the time that I don't they always get it wrong.

 

haha I had completely forgotten about this until now, but I used to crack up in drive thrus too, every single time if I had a friend in the car with me. Many times my friends had to leave over and finish the order because I was in hysterics. I would try to muffle my laughter so the drive thru workers couldn't hear me so I would be bent over silently gut laughing lol.

I really never knew what the hell was so funny. I'm still not sure but I'm giggling to myself just thinking about it.

 

https://www.youtube.com/watch?v=8jWK2C9ZjyQ"]Shut up Woman Get on my horse - YouTube

 

EXACTLY!!! I never knew what was so funny either. Sometimes when they would come over the intercom and it would be so loud and catch me off guard or if I couldn't understand them. I would just lose it. One time a friend wanted an ice cream cone so I drove through and when the person came over the intercom I started laughing and so did the other friend in the passenger seat. The friend in back that wanted the ice cream just yells from the back seat "I WANT AN ICE CREAM CONE. MEDIUM AND MAKE IT SNAPPY" I seriously almost died. I wasn't even sure I could pull it together enough to pull forward and face the person after that.

 

Yep, if you make me sale something then I'll run off into the bathrooms where I'll sob uncontrollably and have a nervous breakdown.
tmi.

 

I used to sell guitars at a downtown shop that had a special deal with a 'certain' guitar manufacturer I didn't feel made very good guitars at all, but offered a huge profit margin so I was pushed to sell them.
These were entry level guitars so I was usually talking to little johnnys parents, who didn't want to spend a lot of money on something they weren't even sure the kid would want to keep playing.
Since music pedagogy is something I care about, I would try to steer them to buying a better quality used instrument so young johnny might have a proper tool instead of some shiny piece of crap new out of the box that would serve more to discourage him than anything...
lol my commissions on used was way below the brand x guitars.. I just couldn't 'sell out'. I can only sell something I believe in.

I think I only ended up selling one brand x guitar the year I worked there...sold and swapped lots of cool classic 70's electrics though.:2thumbsup: