I got a interview at my IT dept.

wish me luck!

 

remember its not what you know its who you blow.

 

lol

 

Good luck! So what's this job like?

 

if you need any help or advise let me know.

 

1. Maintains proper up keeping of assigned: tools, beepers, cellular, computers, laptops, etc..
2. Calls Resolution: First call resolution must be meet by 70%, as established by policy and procedures guidelines.
3. Calls Resolution: Critical, High and medium calls must be meet by 90%, as established by policy and procedures guidelines.
4. Calls Resolution: Request for Service must be meet by 90%, as established by policy and procedures guidelines.
5. Identifies root causes of issues, determines course of action, resolves issues and/or escalates for final resolution in a timely manner.
6. Follows up inventory procedures according to policies and procedures.
7. Delivers on commitments to user community within timeframes established by policy and procedures guidelines.
8. Enters all calls into the Heat system as specified in policies and procedure.
9. Maintains, updates, and improves Network Technician notebook as needed. 10. Provides hardware and software support as needed. Performs basic diagnostic testing.
11. Maintains records on repair, installation, and removal of equipment. Provides appropriate logging and tracking of hardware malfunctions.


The job title is "IT Technical Services Assoc I"

 

Based on the job description what do you feel is the starting salary rate?

 

depends on where you live but tech level one i would think around 10.50 to 12 an hour if it is salery maybe areound 25000 to 27000 a year anyone else have any input.

 

it is really hard to answer that question. too manny unknowns.

 

but congrats u should love the job i do.

 

Well I hope all goes well I get hired.

 

Hell I'd do that for minimum wage!