It really does. After all that fuss getting the tickets, then losing them, then getting them back again, I'm having even more trouble with them! My friend gave her ticket to my other friend because she wanted to go more, and we were told that the information on the tickets could be changed, as long as it was before the tickets were sent out. Now, they have decided to change the rules, and will not change the details, will only change the address OR the name, not both. So, Ali is stuck with a ticket that says Chloe's info on, and Chloe doesn't have the money to pay for the ticket anymore. I don't knwo what to do! I either go down on my own, or try and find a way round this. It says that we will need I.D., but I don't have a clue what they will ask for. If it's passports, then they don't have addresses on anyway, so I could change the name on the ticket. But if we have to take some form of proof of address, I don't know what to do! HELP!!! Glastonbury better be worth all this damn fuss and stress I've gone through for these tickets! Grrr.