Arguments with customer service

Yup, but the poor girl I was talking was reading from her script. There just weren't any lines on the page that answered my questions and she was completely stumped.

Used to print the service desk manuals for ATT's internet help desk morons.
They are literally looking through a binder and based on your answers to their questions determines what page they go to next.
If it isn't in the book/program/monitor, they are completely lost.
That is why I had to talk to a supervisor in the main office, my questions were valid and sensible, yet the answer wasn't in the binder. LOL

 

Has anyone heard the Comcast call someone recorded and posted on their blog where it then went viral? Google it if you're curious

I sympathize with the Comcast employee though. I've worked in a call center so I'm very familiar with the culture. Call centers dont want to employ humans, they want robots who can push and push and somehow remain unaffected by the frustration of the caller